Senior Data Analyst

As a Senior Analyst, you will partner with cross-functional stakeholders, including sales, marketing, product, content, pricing, technology, and the executive leadership teams, to:

Define and meet stakeholder requirements for customer usage metrics and processes.
Turn raw customer usage data into insights, recommendations, dashboards, and reports; study customer usage data to proactively identify opportunities for driving higher usage, product improvements, new business, increased retention, and price increases.
Investigate and tackle unstructured problems and hypotheses and answer them with analyses that tell a story focused on insights and recommendations, not just data.
Develop and implement streamlined and recurring reporting processes to proactively flag and address customer usage-related opportunities and issues.
Oversee a modernization in the existing usage systems by working with technology and product to transition from a passive monitoring infrastructure to an app logging infrastructure, enabling more granular usage metrics to be delivered in real-time through interactive, customized dashboards with self-serviceability.
 

About the Team

This role is within Clarivate’s Product Management team, specifically focused on Web of Science. Our team is at the heart of Clarivate, serving as a cornerstone for our clients and sales initiatives. We pride ourselves on our high performance while fostering a tight-knit community where mutual support is paramount.

Hours of Work

This is a full-time position, 40 working hours per week (standard Serbian working hours). This is a hybrid position working in the office 3 days every other week.

We Offer:

Holidays: 25 days paid leave per annum 
Private Health Insurance 
Paid Lunch 
Yearly Bonus
Yearly Merit Plan 
My Learning Platform 
Fit Pass 
Life Insurance
Accident Insurance
Mental health care
Company bicycles for rent free of charge
 

Only shortlisted candidates will be contacted.

At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.